Terms and conditions

Online Store wachman.eu

I. Identification of the Merchant
1.1. These General Terms and Conditions (hereinafter also referred to as "GTC") govern the legal relationships
between the company:
Trade name: ROY.SK s.r.o.
Registered office: Vlkanovská 127, Vlkanová 976 31, Slovak Republic
Registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, Insert No. 26201/S
Company ID: 47614030
VAT ID: 2023982488
VAT Registration Number: SK2023982488
Bank account: SK52 0900 0000 0052 2386 5100
The Seller is a VAT payer
(hereinafter also referred to as "Seller" or "Merchant") and any person who is a Buyer of products
offered by the Seller on the Seller’s Website and who acts as a consumer
within the meaning of these General Terms and Conditions and the relevant laws defining a consumer in the applicable legislation of the Slovak Republic, in particular:
Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Laws in its current version, Act No. 40/1964 Coll. (the Civil Code) in its current version.
1.2. The Seller's email and telephone contacts are:
Email: info@wachman.eu
1.3. The address for sending written documents, complaints, and withdrawal notices is:
ROY.SK s.r.o., Vlkanovská 127, Vlkanová 976 31, Slovak Republic

II. Definition of Terms
2.1. For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., defines the following terms:
2.2. A distance contract is a contract concluded between the merchant and the consumer exclusively through one or more means of remote communication without the simultaneous physical presence of the merchant and the consumer, particularly through an online interface, email, telephone, fax, addressed letter, or offer catalog.
2.3. The Merchant (hereinafter also referred to as "Seller") is a person who, in connection with a consumer contract, an obligation arising therefrom, or in commercial practice, acts within their business activity or profession, including through another person acting on their behalf or on their account.
2.4. A Consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom, or in commercial practice, does not act in the course of their business activity or profession.
2.5. A Consumer Contract is any contract—regardless of its legal form—concluded between the merchant and the consumer.
2.6. The term Online Store is identical to the term Electronic Store and to the term Website.
2.7. A Buyer is any person (natural or legal) who has placed an order, primarily through the Seller’s website or through other remote communication means.
2.8. A Durable Medium is any means that enables the consumer or merchant to store information addressed to them for a period corresponding to the purpose of that information and in a form that allows its unchanged reproduction and future use (for example, a document, email, USB key, CD, DVD, memory card, or computer hard drive).
2.9. A Product is primarily goods, services, or digital content.
2.10. A Service is primarily any activity or performance that is offered or provided to the consumer.
2.11. Goods refer to any tangible movable item.

III. Basic Provisions
3.1. These General Terms and Conditions regulate the legal relationships between Buyers who are consumers and the Merchant.
3.2. Contractual relationships (as well as any other legal relationships that may arise from a contract) with Buyers who do not act as consumers are subject to the provisions of Act No. 513/1991 Coll. (the Commercial Code) in its current version.

IV. Product Order – Conclusion of a Purchase Agreement
4.1. The proposal to conclude a purchase agreement by the Buyer is the submission of an order for products, primarily through the Merchant’s website or other remote communication means.
4.2. A purchase agreement between the Buyer and the Merchant is concluded at the moment when the order confirmation created by the Buyer in accordance with point 4.1 is delivered to the Buyer by the Merchant (electronically, to the email address chosen by the Buyer during the order process).

V. Duration of the Purchase Agreement
5.1. The purchase agreement is concluded for a fixed period and terminates primarily upon the fulfillment of all obligations of both the Seller and the Buyer, in particular by the delivery and payment of the products in accordance with the concluded purchase agreement. This provision does not affect the Buyer’s rights under the statutory liability for product defects on the part of the Merchant.

VI. Purchase Price – Information on the Purchase Price
6.1. The price of products ordered via the Seller's website (hereinafter referred to as the "purchase price") is indicated separately for each product and is valid at the moment the Buyer creates the order.
6.2. The purchase price of the products listed on the Seller's website is the total price including all taxes, as clearly stated on the website.

VII. Product Delivery
7.1. If the Buyer has chosen cash on delivery as the payment method, the Seller is obliged to fulfill the order and deliver the products within 30 days from the conclusion of the purchase agreement under point 4.2.
7.1.1. If the Buyer has chosen another payment method, the Seller is obliged to fulfill the order and deliver the products within 30 days from the conclusion of the purchase agreement and the payment of the total order price to the Seller. If both conditions (conclusion of the purchase agreement and payment of the total order price) are met, the Seller must deliver the products to the Buyer within 30 days from the fulfillment of these conditions.
The usual period for the Seller to dispatch stocked products is 1 business day from either the conclusion of the purchase agreement or from the payment of the total order price.

VIII. Transfer of Ownership
8.1. Ownership of the sold item and the risk of accidental loss, accidental deterioration, or damage passes to the Buyer at the moment of delivery.

IX. Payment Methods
9.1. You may pay for products on the Seller’s website using the following methods:
9.1.1. Cash on delivery – fee 0.90 EUR
9.1.2. Payment by bank card online through the payment gateway – fee 0 EUR
9.1.3. Payment upon personal collection – fee 0 EUR
9.1.4. Bank transfer or deposit to the Seller’s account – fee 0 EUR

X. Shipping – Methods of Product Delivery and Shipping Costs
10.1. The purchase price of the products does not include shipping costs or other expenses related to the delivery of the products.
10.2. Shipping methods and the cost of shipping ordered products:
10.2.1. Shipping Methods:
10.2.1.1. Pickup point Balíkovo
10.2.1.2. Courier service DPD
10.2.1.3. Pickup point Packeta
10.2.1.4. Slovenská pošta, parcel to the post office
10.2.1.5. Slovenská pošta, parcel to the address
10.2.2. Shipping Costs:
10.2.2.1. Shipping via Pickup point Balíkovo – fee 1.45 EUR
10.2.2.2. Shipping via courier service DPD – fee 3.99 EUR
10.2.2.3. Shipping via Pickup point Packeta – fee 2.50 EUR
10.2.2.4. Shipping via Slovenská pošta, parcel to the post office – fee 2.50 EUR
10.2.2.5. Shipping via Slovenská pošta, parcel to the address – fee 2.99 EUR
10.3. If the total purchase price of the products in one order exceeds 150 EUR, the shipping cost for any chosen shipping method is 0 EUR.

XI. Buyer's Withdrawal from the Purchase Agreement Without Stating Reasons
11.1. The consumer has the right to withdraw from a distance contract and from a contract concluded outside the merchant’s premises without providing any reason, within the period specified in Article XII, points 12.1 to 12.3 of these GTC, except for a contract whose subject matter is:
11.2. The provision of a service, if the service has been fully rendered and its provision began before the withdrawal period expired with the express consent of the consumer, who has declared having been duly informed that by giving such consent they lose the right to withdraw once the service is fully rendered, provided that under the contract the consumer is obliged to pay the price;
11.3. The delivery or provision of a product whose price depends on market fluctuations on the financial market, which the merchant cannot influence and which may change during the withdrawal period;
11.4. The delivery of goods manufactured according to the consumer's specifications or made to order;
11.5. The delivery of goods that are liable to rapid deterioration in quality or spoilage;
11.6. The delivery of goods sealed in protective packaging that is not suitable for return for reasons of health protection or hygiene, if the protective packaging was unsealed after delivery;
11.7. The delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery;
11.8. The delivery of alcoholic beverages whose price was agreed at the time of contract conclusion, where delivery is possible only after 30 days and their price depends on market fluctuations which the merchant cannot influence;
11.9. The performance of urgent repairs or maintenance during a visit to the consumer at the consumer’s explicit request; this does not apply to a contract whose subject matter is a service other than repair or maintenance, or to a contract whose subject matter is the delivery of goods other than a spare part necessary for repair or maintenance, if the contracts were concluded during the merchant’s visit to the consumer and the consumer had not ordered these goods or services in advance;
11.10. The delivery of audio recordings, video recordings, audiovisual recordings, or software in protective packaging that was unsealed after delivery;
11.11. The delivery of periodicals, except when delivered on the basis of a subscription contract;
11.12. Goods purchased at a public auction;
11.13. The provision of accommodation services for purposes other than residential use, the transportation of goods, car rental, the provision of catering services, or services related to leisure activities, if, according to the contract, the merchant is obliged to provide these services at a precisely agreed time or within a precisely agreed period;
11.14. The delivery of digital content that the merchant supplies in a manner other than on a tangible medium, if the delivery of digital content has commenced and the consumer gave explicit consent to its commencement before the expiration of the withdrawal period, declaring that they had been duly informed that by giving such consent they lose the right to withdraw from the contract, and if the merchant provided the consumer with a confirmation in accordance with § 17 para. 12 letter b) or para. 13 letter b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Laws in its current version, provided that under the contract the consumer is obliged to pay the price.

XII. Exercise of the Right to Withdraw from a Distance Contract or a Contract Concluded Outside the Merchant’s Premises
12.1. The consumer may withdraw from a distance contract or from a contract concluded outside the merchant’s premises within:
a) 14 days from the day of receipt of the goods by the consumer in accordance with point 12.4, or from the conclusion of a contract whose subject matter is the provision of a service, the supply of water (which is not sold in a limited volume or in a specified quantity), or the supply of heat, or the conclusion of a contract for the supply of digital content provided in a manner other than on a tangible medium;
b) 30 days from the day of conclusion of the contract in the case of an unsolicited visit or in connection with it, or a sales event or in connection with it.

12.2. If the merchant provided the consumer with special information regarding the consumer’s right to withdraw from the contract for a distance or off-premises contract only subsequently (but no later than 12 months from the commencement of the withdrawal period according to point 12.1), the consumer may withdraw within:
a) 14 days from the day the merchant subsequently fulfilled the information obligation, if referring to the period in 12.1(a), or
b) 30 days from the day the merchant subsequently fulfilled the information obligation, if referring to the period in 12.1(b).

12.3. If the merchant did not provide the consumer with special information regarding the consumer’s right to withdraw from the contract for a distance or off-premises contract, even as provided in paragraph 12.2, the consumer may withdraw from the contract within 12 months from the expiration of the period according to paragraph 12.1.

12.4. The goods are deemed to be received by the consumer at the moment when the consumer or a third party designated by the consumer (other than the carrier) takes possession of all parts of the ordered goods; or, if:
a) the goods ordered by the consumer in one order are delivered separately, then at the moment of receipt of the last delivered item,
b) if the goods consist of several parts or pieces, then at the moment of receipt of the last part or piece,
c) if the goods are delivered in installments over a certain period, then at the moment of receipt of the first installment.

12.5. The consumer may withdraw from a distance or off-premises contract for the delivery of goods even before the withdrawal period has begun.

12.6. The consumer may exercise the right to withdraw from a distance or off-premises contract in writing or by means of a record on another durable medium. If the contract was concluded orally, any unequivocally formulated statement by the consumer expressing the intention to withdraw (hereinafter “withdrawal notice”) is sufficient. The consumer may use a model withdrawal form.

12.7. The withdrawal period specified in paragraphs 12.1 to 12.3 is deemed to be met if the consumer sends the withdrawal notice to the merchant by the last day of the period.

12.8. The consumer may withdraw from the contract only with respect to a specific product or products if, under a distance or off-premises contract, the merchant delivered or provided more than one product.

12.9. The burden of proof for the exercise of the right to withdraw lies with the consumer.

XIII. Rights and Obligations of the Consumer after Withdrawal from a Distance or Off-Premises Contract
13.1. The consumer is obliged to return the goods or hand them over to the merchant or to a person designated by the merchant for collection within 14 days from the date of withdrawal under point 12.1; this does not apply if the merchant proposes to personally collect the goods or via a designated person. The period is considered met if the consumer sends the goods to the merchant by the last day of the period.
13.2. Upon withdrawal from a distance or off-premises contract according to point 12.1, the consumer bears only the cost of returning the goods to the merchant or to a person designated by the merchant for collection; this does not apply if the merchant has agreed to bear the cost, or if the merchant failed to fulfill the information obligation (i.e., did not provide the consumer with the special information on the right to withdraw).
13.3. The consumer is responsible for any diminished value of the goods resulting from handling that goes beyond what is necessary to determine the nature and functionality of the goods; this does not apply if the merchant failed to fulfill the information obligation under § 15 para. 1 letter f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Laws in its current version.
13.4. The consumer is obliged to pay the merchant the price for the performance actually rendered by the day the withdrawal notice is received, if the consumer withdraws from a distance or off-premises contract (whose subject matter is the provision of a service, the supply of water not sold in a limited volume or specified quantity, or the supply of heat) and, prior to the commencement of performance, gave explicit consent pursuant to § 17 para. 10 letter c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Laws. The price for the performance rendered is calculated proportionally based on the total price agreed in the contract; if the total price is overestimated, the price is calculated on the basis of the market price of the provided performance.
13.5. By exercising the right of withdrawal from a distance or off-premises contract under 11.1, the consumer incurs no further obligations or costs other than those specified in points 13.1 and 13.3–13.5 and the obligation to pay additional costs according to point 14.3.

XIV. Rights and Obligations of the Merchant after the Consumer’s Withdrawal from a Distance or Off-Premises Contract
14.1. The merchant is obliged to refund to the consumer all payments received from the consumer under or in connection with the distance or off-premises contract (or any supplementary contract), including costs for shipping, delivery, postage, and any other expenses and fees, within 14 days from the receipt of the withdrawal notice.
14.2. The merchant is obliged to refund to the consumer all payments according to paragraph 14.1 to the extent corresponding to the withdrawal from the contract if the consumer did not withdraw from the entire distance or off-premises contract. The merchant may not charge the consumer additional costs for shipping, delivery, postage, or other expenses and fees.
14.3. The merchant is not obliged to reimburse the consumer additional costs if the consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the merchant. Additional costs mean the difference between the cost of the delivery method chosen by the consumer and the cost of the cheapest standard delivery method offered by the merchant.
14.4. The merchant is not obliged to refund the consumer payments according to paragraph 14.1 before the goods have been delivered to the consumer or until the consumer proves that the goods have been sent back to the merchant, unless the merchant proposes to collect the goods personally or via a designated person.
14.5. The merchant must refund the consumer the payments according to paragraph 14.1 using the same method that the consumer used for the original payment; this does not affect the merchant’s right to agree with the consumer on a different refund method provided that no fees are charged to the consumer in connection with the refund.
14.6. The merchant is obliged to arrange for the collection of the goods at its own expense within the period specified in paragraph 14.1 if, based on an off-premises contract, the goods were delivered to the consumer’s home at the time of contract conclusion and, due to the nature of the goods, it is not possible to return them by mail.
14.7. Any unilateral set-off of claims between the merchant and the consumer arising from the withdrawal from the contract under point 11.1 is prohibited.
14.8. The merchant cannot require the consumer to pay costs for:
 a) the provision of a service, the supply of water that is not sold in a limited volume or specified quantity, or the supply of heat during the withdrawal period under points 12.1–12.3, regardless of the extent of the performance provided, if:
  – the merchant did not provide the consumer with information pursuant to § 15 para. 1 letter f) or letter h) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Laws in its current version, or
  – the consumer did not give the merchant explicit consent to the commencement of the service or the supply of water or heat pursuant to § 17 para. 10 letter c) of the same Act,
 b) the complete or partial delivery of digital content that the merchant supplies in a manner other than on a tangible medium, if:
  – the consumer did not give the merchant explicit consent to the commencement of the delivery of digital content pursuant to § 17 para. 10 letter c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Laws in its current version,
  – the consumer did not declare having been duly informed that by giving consent they lose the right to withdraw from the contract, or
  – the merchant did not provide the consumer with a confirmation pursuant to § 17 para. 12 letter b) or § 17 para. 13 letter b) of the same Act.

XV. Supervisory Authority
15.1. The competent authority supervising compliance with consumer protection legislation is:
The Inspectorate of the Slovak Trade Inspection with its office in Banská Bystrica for the Banskobystrický region
Address: Dolná 46, 974 00 Banská Bystrica 1
Supervisory Department
Tel. No.: 048/412 49 69, 048/415 18 71, 048/415 18 73
Fax: 048/412 46 93
Email: bb@soi.sk
Website for submitting complaints and suggestions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

XVI. Alternative Dispute Resolution
16.1. In the event that the consumer is dissatisfied with the way the Seller handled their complaint or believes that the Seller violated their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller responds negatively or fails to respond within 30 days from the date the consumer sent the request, the consumer has the right to submit a proposal to initiate alternative dispute resolution in accordance with § 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Supplements to Certain Laws in its current version. The competent entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact details available at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (this list is available at http://www.mhsr.sk/ or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).
The consumer has the right to choose which of the listed alternative dispute resolution entities to approach. The consumer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage to submit a proposal for alternative dispute resolution for their consumer dispute.
Alternative dispute resolution may only be used by a Buyer who, when concluding and performing the contract, acts as a consumer. It applies only to disputes between the consumer and the Seller arising from or related to the consumer contract, and only to distance contracts. The alternative dispute resolution entity may refuse the proposal if the claim value does not exceed 20 EUR. The entity may charge the consumer an initiation fee for alternative dispute resolution of up to 5 EUR (including VAT).
All additional information regarding alternative dispute resolution between the Seller and the Buyer – the consumer arising from the Purchase Agreement as a consumer contract or related thereto is provided on the website of the Ministry of Economy of the Slovak Republic (www.mhsr.sk) and in Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Supplements to Certain Laws in its current version.

XVII. Supplementary Provisions
17.1. The Seller will not conclude a purchase agreement or conduct the sale, mediation, or delivery of alcoholic beverages/products, tobacco products, or other products to persons (Buyers) who, at the time of concluding the purchase agreement, have not reached the age of 18 and to whom the sale of such products is prohibited for those under 18, in accordance with the applicable and effective legal regulations of the Slovak Republic. In connection with this, the Seller shall verify that the Buyer is at least 18 years old by checking the Buyer’s identification document (ID card or passport) at the time of handing over the order to the Buyer. This verification will be carried out by an authorized person designated by the Seller who is to deliver the order. If the Buyer is under 18, or if the Buyer fails or refuses to prove their age, the Seller will not hand over the order and the purchase agreement will be terminated.

XVIII. Information on Adopted Codes
18.1. The Merchant informs consumers that there are no specific codes of conduct to which the Seller has committed; a code of conduct is understood as an agreement or set of rules that delineate the behavior of the Seller, who has undertaken to adhere to such a code in relation to one or more specific commercial practices or business sectors, unless such codes are established by law or other legal regulations or by a public authority measure to which the Seller has committed, and also how the consumer may familiarize themselves with or obtain a copy of such codes.

XIX. Product Reviews by Consumers
19.1. The Merchant does not restrict or limit the rating of products solely to those persons who have purchased the product from the Merchant.

XX. Final Provisions
20.1. The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify changes is fulfilled by publishing the amended terms on the Seller’s Website. In the event of any changes, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions that were in effect at the time of the conclusion of the Purchase Agreement, until such time as they are replaced.
20.2. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this Website. The Complaints Procedure and Privacy Policy are published on the domain of the Seller’s Website.
20.3. These General Terms and Conditions enter into force and become effective upon their publication on the Seller’s Website on 30.10.2024.